Will the New Code Improve Service Delivery?

Finally, a new block management code of practice is being developed, which we hope will improve the service that leaseholders can expect from their managing agent. This initiative aims to provide clearer guidelines and ensure better service delivery across the industry, helping leaseholders make informed decisions when selecting their managing agent.

Choosing the Right Managing Agent

At Ringley, we are committed to providing both landlords and residents with a professional and high-quality service. All of our staff working as managing agents are either fully qualified or working towards their industry qualifications. We strive to maintain high standards of customer care and communication.

However, we acknowledge that the industry remains largely unregulated, with a few rogue agents giving the profession a bad name. As a result, we work even harder to ensure that the services we provide set a benchmark for excellence.

The Need for Better Industry Standards

To address the issues within the sector, the RICS and The Property Ombudsman (TPO) have been collaborating with the government-backed ROPA Code of Practice Steering Group to develop a set of new rules for agents. The upcoming block management code will be based on best industry practices established by professional bodies such as the RICS and IRPM. This framework outlines the standards and principles that all managing agents in the leasehold sector must follow.

Key Features of the New Block Management Code

The new code introduces several key improvements, including:

• Increased transparency over service charges and management fees, allowing flat owners to understand how their money is being spent.
• Clear guidance on handling occupier disputes, ensuring fair and efficient resolutions.
• An updated complaints process, making it easier for leaseholders to raise concerns and seek resolutions.
• Best practices for securing new business, designed to expose rogue agents and ensure leaseholders receive the best service.
• Guidance on working with leaseholders and residents’ associations in the digital age, including the use of social media to improve communication.

Enhancing Transparency and Accountability

The goal of these changes is to foster better communication between managing agents and leaseholders. At Ringley, we believe in keeping the lines of communication open and ensuring that our customers always feel heard. Unfortunately, not all block managers operate with the same level of transparency.

By implementing these new regulations, the industry can raise service standards, increase trust, and create a fairer and more accountable system for leaseholders.

The Future of Block Management – A Step Towards Better Service

Ultimately, we hope the new block management code will be widely adopted. We support any initiative that brings managing agents closer to their clients and encourages best practices. If these changes lead to a better understanding between agents and leaseholders while improving service quality, they are certainly worth promoting.